Customer Service
CRM Customer Service Module
Offer superior customer service and increase capacity to handle
requests, without adding employees. Microsoft CRM Customer Service
helps your service representatives track customer requests, manage
support issues from initial contact through successful resolution,
and provide customers with the consistent, efficient service that
ensures satisfaction.
CRM Customer Service Processes
Assign, manage, and resolve support incidents successfully
with automated routing queuing, and escalation of service requests,
along with case management, communications tracking, and
auto-response e-mail.
360 Degree Customer Centric
Microsoft CRM includes reports that let you identify
common support issues, evaluate customer needs, track processes,
and measure service performance.
Business Intelligence
Identify top customers and prioritize service needs with a
complete view of accounts, including sales and order information as
well as support information.
Shared Knowledgebase
Resolve support issues accurately and efficiently using a
searchable, shared knowledgebase of Knowledge Based Articles.
Customize and Scale Easily
Configure user interfaces and workflow processes,
customize the solution to fit your business, and scale the
installation to meet changing needs
CRM Integration
Eliminate redundant data entry and streamline business
processes through integration with Microsoft Business Solutions ERM
applications.
Want to Know More?
For more information on how Microsoft Dynamics CRM
could benefit your company fill out the
enquiry form or contact Dennis Gardner on 02
9672 4222 for a FREE no obligation chat.
What have you got to lose!